Privacy Policy
Last updated: June 17, 2025
Blockatie ("we", "our", or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile applications, merchant and driver platforms, and website (collectively, the "Service").
1. Information We Collect
- Personal Information: such as name, phone number, email, store name, delivery addresses, and identification details provided by merchants and drivers.
- Usage Data: including login history, app interactions, transaction records, and order tracking logs.
- Financial Data: wallet balances, withdrawal requests, and subscription records. Note: We do not store credit card information on our servers.
2. How We Use Your Information
- To operate and maintain our merchant, driver, and delivery services.
- To process orders, manage shipments, and provide instant delivery features.
- To handle wallet balances, withdrawal requests, and subscription payments.
- To communicate with you regarding account updates, support, and notifications.
- To analyze and improve platform performance and user experience.
3. Sharing Your Information
We do not sell your personal data. We only share limited necessary information with:
- Drivers and delivery partners to complete shipments.
- Payment service providers for subscription and withdrawal processing.
- Regulatory authorities if required by law.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and restricted access to protect your information from unauthorized access, misuse, or disclosure.
5. Your Rights
You have the right to:
- Access and review your personal information.
- Request corrections or updates to your data.
- Request deletion of your account and associated data through the app or by contacting us directly.
6. Data Retention
We retain your data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Deleted accounts will be permanently removed from our active systems.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@blockatie.com
Website: https://blockatie.com